FAQ

Our natural, plant-derived products are free of dyes, synthetic fragrances, sulfates, and petroleum solvents. They’re also biodegradable, packaged in recyclable containers, and never tested on animals. But it doesn’t end there. See how we stack up.

If you spend $50 or more after any promo codes have been applied and live in Canada, shipping is FREE.

When your order ships, we’ll send you an email with your tracking information and an anticipated delivery date. Orders are shipped Monday through Friday.

Orders that qualify for free shipping will arrive via. We’ll send you an email with carrier information once your order ships. Unfortunately, there is no way to guarantee that your order will be shipped via any specific method.

2-day, 1-day and overnight orders are all shipped via FedEx. We’re unable to request or guarantee delivery by a specific time of day. Please refer to FedEx for specific delivery times. 

For overnight and 1-day shipping, orders received before noon EST Monday to Friday (except holidays) will begin to be processed the same day. Orders received after the cutoff time will begin to process the next business day. All other orders will be processed and shipped within 2-3 business days.

Unfortunately, no. Be sure to enter a physical address when you order.

If you’re having trouble with our website, call us at 877-256-4767 x1 (Monday-Friday, 8:30 AM – 5 PM EST) or contact us with a description of your problem. We’ll get back to you as soon as possible.

If you’re looking to return a product, we’re sorry to hear it, but we’re happy to help!

Be prepared to give us your name, your order number, the item(s) you would like to return, and why you’ve decided to make the return.

99.9% of the time we’re able to offer tips and tricks that solve perceived performance issues, but if we aren’t able to resolve the problem to your satisfaction, we’ll issue you an authorization number for the return.

If you receive your package with a leaky bottle or a broken trigger sprayer, please contact us, or call 877-256-4767 x1 (Monday-Friday 8:30 am - 5 pm CST). Let us know your name, your order number, and the damaged or defective item(s) you received. We will be happy to replace the item(s).

On rare occasions during the colder months of the year, products can freeze during shipment. Don’t worry! This won’t compromise their effectiveness. We’ve put them through rigorous testing to ensure it.

If you find that some of your product has frozen during transit, allow the liquid to thaw and reach room temperature. If some of the ingredients have separated, simply shake the bottle for 30 seconds.

We recently switched from a plastic cube to a bag-in-a-box system for our bulk products. In addition to reducing our plastic consumption, this switch ensures that you can dispense 99.9%+ of the product inside, leaving virtually nothing in the packaging. The product also dispenses faster, without foaming, and without the need for an added vent.

Watch our video tutorial on setting up your 5-gallon bulk product:

Yes! Better Life products use a blend of natural surfactants, derived only from sustainable plant sources. All Better Life products are formulated to be completely biodegradable. In fact, many of our products meet the 28-day European Standard for "Readily Biodegradable" classification within the 10-day window. This means our cleaners are a great solution for U.S. homes that use septic systems.